Slack Integration

Capture customer feedback directly from Slack by mentioning @triagly in any channel.

How It Works

Connect Slack

Click "Add to Slack" in your dashboard settings and authorize the app.

Mention @triagly

When you hear feedback, mention @triagly in any channel or thread.

Auto-Capture

Feedback is captured, classified by AI, and added to your project.

Key Features

Thread Context: Mention in a thread to capture the full conversation
Type Hints: Use @triagly bug: to pre-classify
AI Classification: Automatic summarization and categorization
Duplicate Detection: Identifies similar feedback automatically

Quick Setup

Navigate to Settings

Click "Add to Slack"

Find the Slack Integration section and click the purple Add to Slack button.

Authorize in Slack

Select your workspace and click Allow to grant permissions.

Start Capturing Feedback

You're all set! Mention @triagly in any channel to capture feedback.

Usage Examples

Basic Mention

Simply mention @triagly followed by the feedback:

@triagly Users are reporting slow load times on the dashboard

Type Hints

Pre-classify feedback using type hints for faster triage:

# Bug report
@triagly bug: Login button doesn't work on Safari

# Feature request
@triagly feature: Add dark mode support

# Improvement suggestion
@triagly improvement: Make the onboarding flow shorter

# Question
@triagly question: How do I export my data?

Supported Type Hints

bug:

Bug reports

feature:

Feature requests

improvement:

Enhancements

question:

Questions

Thread Context

Mention @triagly in a thread to capture the full conversation as context:

# In a support thread:
Customer: "I can't upload files larger than 5MB"
Support: "Let me check on this"
Support: "Confirmed, there's a limit we need to increase"

# Capture with context:
@triagly bug: File upload limit is too restrictive

The entire thread conversation is included with the feedback, providing valuable context for understanding the issue.

Permissions & Security

Required Permissions

app_mentions:read

Receive @triagly mentions in channels

channels:history

Read recent messages for context

chat:write

Post confirmation messages

users:read

Get user info for reporter details

Privacy First

Triagly only stores messages where @triagly is mentioned
All data is encrypted at rest and in transit
We never sell or share your data
SOC 2 compliant security practices

Troubleshooting

Bot Doesn't Respond

If mentioning @triagly produces no response:

1. Check channel permissions - Ensure Triagly is added to the channel via channel settings → Integrations
2. Verify connection - Check Settings > Slack Integration in your dashboard
3. Check for typos - Make sure you're mentioning @triagly exactly

Feedback Not Appearing

If the bot responds but feedback doesn't show in your dashboard:

1. Check the project - Feedback goes to the project selected during setup
2. Refresh the page - New feedback may take a moment to appear
3. Check filters - Ensure you don't have filters hiding Slack feedback

Token Expired

If a previously working integration stops responding:

1. Go to Settings > Slack Integration
2. Click Disconnect on the affected workspace
3. Click Add to Slack to reconnect

Frequently Asked Questions

Can I connect multiple workspaces?

Yes! You can connect multiple Slack workspaces. Each workspace is connected to one Triagly project.

What channels can the bot see?

The bot can see public channels where it's mentioned, and private channels where it has been explicitly invited.

Does it work with Slack Connect?

Yes, Triagly works in Slack Connect channels where the bot has been invited.

What happens if I disconnect?

Existing feedback is preserved. Disconnecting only removes Triagly's access to your workspace. You can reconnect at any time.

Ready to Get Started?

Connect your Slack workspace and start capturing feedback in minutes.

Go to Settings View All Guides