Asana Integration

Connect Asana to Triagly and create tasks directly from customer feedback with one click.

How It Works

Connect Asana

Add your Asana Personal Access Token in your dashboard settings and select a project.

Review Feedback

AI classifies and prioritizes your feedback. When something needs action, you're ready.

Create Tasks

Push feedback to Asana as tasks with one click. Title, description, and tags are pre-filled by AI.

What You Get

Quick Setup: Connect with a Personal Access Token in under a minute
AI-Prefilled Tasks: Title, description, and tags are generated from the feedback
Project Selection: Choose which Asana project to create tasks in
Task Linking: Created tasks link back to the original feedback in Triagly

Quick Setup

Prerequisites

A Triagly account with admin access to your organization
An Asana account with access to the project you want to use
At least one project created in Triagly

Create an Asana Personal Access Token

Go to the Asana Developer Console, click Create new token, and give it a description like "Triagly Integration". Copy the token.

Navigate to Settings

Log in to your Triagly dashboard, open your project, and go to Settings from the sidebar. Scroll to the Issue Tracker Integrations section.

Add Your Token

Click Add Connection > Asana, paste your Personal Access Token, and select the workspace and project where tasks should be created.

Start Creating Tasks

That's it! You can now create Asana tasks directly from any feedback item using the "Create Issue" button.

Creating Tasks from Feedback

Once connected, you can create Asana tasks from any feedback item:

From feedback detail — click "Create Issue" on any feedback item
AI-prefilled — title, description, and tags are generated from the AI analysis
Edit before creating — review and modify the task before it's created in Asana
Linked back — the Asana task URL appears on the feedback item for easy reference

Permissions & Security

Token Access

Asana Personal Access Tokens grant access to all workspaces and projects your account belongs to. Triagly only uses the token to:

Read workspaces

List your workspaces and projects for the setup dropdown

Create tasks

Create new tasks in the selected project when you click "Create Issue"

Security Details

Tokens are stored server-side only, never exposed to the browser
All data is encrypted at rest and in transit
You can revoke the token at any time from Asana's Developer Console
For organizations, consider using a dedicated service account for the integration

Disconnecting

To remove the Asana integration:

Go to Settings > Issue Tracker Integrations
Find your Asana connection
Click Disconnect and confirm

Previously created tasks remain in Asana. Disconnecting only removes Triagly's ability to create new tasks. You should also revoke the token in Asana's Developer Console.

Troubleshooting

Authentication Failed

If your token is rejected when connecting:

1. Check the token — make sure you copied the full token from Asana's Developer Console
2. Token may be expired — Asana tokens don't expire by default, but they can be revoked. Create a new one if needed
3. Check your account — ensure your Asana account is active and has access to the workspace

Task Creation Failed

If clicking "Create Issue" shows an error:

1. Verify the connection — check Settings to confirm Asana is still connected
2. Check project access — ensure your account still has write access to the selected project
3. Token may be revoked — if someone revoked the token in Asana, create a new one and reconnect

Projects Not Loading

If the project dropdown is empty after entering your token:

1. Check your workspace — ensure at least one project exists in the selected workspace
2. Check permissions — your account may not have access to any projects in that workspace
3. Try a new token — create a fresh token and reconnect

Frequently Asked Questions

Do I need a paid Asana plan?

No. The integration works with Asana's free Personal plan and all paid plans. Personal Access Tokens are available on every tier.

Can I choose which project to create tasks in?

Yes. You set a default project during setup. Tasks are created in this project when you click "Create Issue" from a feedback item.

Do tokens expire?

Asana Personal Access Tokens don't expire automatically. They remain valid until you revoke them in Asana's Developer Console.

Should I use a personal account or a service account?

For teams, we recommend creating a dedicated service account (e.g., "[email protected]") so the integration isn't tied to an individual. For personal use, your own account works fine.

What happens to tasks if I disconnect?

Tasks already created in Asana remain untouched. Disconnecting only removes Triagly's ability to create new tasks. The links on feedback items will still point to the existing Asana tasks.

Ready to Get Started?

Connect Asana and start turning feedback into trackable tasks in under a minute.

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